Privacy Policy

This privacy policy takes immediate effect for all site visitors and customers browsing or purchasing automotive interior accessories via our online retail platform.

1. Personal Information We Collect

We only collect information you actively provide during checkout or customer support enquiries. We never request or store sensitive personal data including medical records, financial identity credentials or private background information.

• Full name, residential delivery address, email address and contact phone number submitted for order shipping arrangements
• Text content from customer service emails, online enquiry forms and after-sales communication
• Anonymous website browsing data such as page access timestamps and product viewing history
• Complete order purchase records for internal retail accounting and order tracking purposes
• Temporary cart information stored to preserve your product selections during browsing sessions

2. Legal Basis & Usage of Your Personal Data

All personal data is processed solely to complete your purchase agreement and deliver ordered automotive seat covers and interior accessories. We will not distribute your contact information for unsolicited marketing without your clear voluntary consent.

• Coordinate package dispatch and delivery services with our authorised logistics partners
• Respond to product enquiries about sizing, material specifications and delivery timelines
• Process return applications, exchange requests and ongoing after-sale support communications
• Maintain standard business records in compliance with UK retail industry data and accounting regulations

3. Fixed Data Retention Time Limits

All stored customer data will be fully erased or anonymised automatically once the defined storage period expires. No personal information will be retained longer than reasonably required for our retail business operations.

• Full order transaction documents: retained for 7 years to meet UK statutory accounting standards
• Customer service correspondence and support messages: stored for maximum 24 months after your last interaction
• Anonymous visitor analytics data: fully cleared every 12 calendar months automatically
• Abandoned checkout information: permanently deleted after 30 days if no formal order is completed

4. Your Complete Personal Data Rights

In accordance with UK data protection legislation, you hold a full set of rights related to the personal data we store about you. All formal data requests can be submitted via our official business email address.

• Right of access: Request a full copy of all personal records linked to your historical orders
• Right to rectification: Update incorrect delivery addresses, contact names or phone numbers
• Right to erasure: Request full permanent removal of your personal data after all order-related matters are resolved
• Right to restrict processing: Pause any non-essential data usage for promotional purposes at any time
• Right to data portability: Receive your order contact data in a standard readable format

We aim to provide a formal written response to all valid data requests within 30 working days from receipt of your message.

5. Third-Party Service Partners

We only share minimal necessary personal information with vetted, trusted external service providers to complete core order delivery and basic website operation functions. All cooperating partners must maintain equivalent data protection compliance standards.

• Luxury logistics delivery firms responsible for dispatching your ordered automotive seat covers
• Secure website hosting providers for encrypted storage of site and order data
• Anonymous visitor analytics tools used to optimise page layout and product display experience

We will never sell, rent, lease or distribute your personal contact information to unrelated third-party marketing organisations for commercial promotion.

6. Website Cookie Function Information

Small browser cookie files are utilised to retain your shopping cart selections and simple browsing preferences. You are fully able to adjust all cookie permission settings directly within your personal web browser at any time.

• Functional persistent cookies to save your cart product selections across browsing sessions
• Non-identifying anonymous analytics cookies to track general website visitor traffic trends