Returns & Refunds Policy

This returns and refunds policy takes immediate effect and governs all return, exchange and refund requests for automotive interior accessory purchases made through our official retail website.

1. General Return Eligibility

We support standard consumer return and exchange services for all in-stock automotive seat covers and interior accessories, with clear time limitations and service standards to ensure fair and consistent processing.

• All unused, unmodified and intact products with original packaging and labels qualify for return or exchange within the valid service window
• Returnable items must remain in resalable condition, free from stains, scratches, installation marks or personal alterations
• All return requests must be officially submitted within 30 calendar days from the date of order delivery

2. Return Shipping Cost Rules

We provide customer-friendly return logistics benefits with tiered service conditions to accommodate reasonable consumer after-sales needs.

• The first return or exchange request submitted by each customer qualifies for complimentary return shipping within the 30-day valid period
• Any subsequent return or exchange applications will be reviewed individually. Return shipping responsibility will be confirmed based on product condition, return reason and order situation
• No additional hidden logistics fees will be charged for eligible valid return cases

3. Refund Processing Timeline

All refund procedures follow fixed processing cycles to ensure orderly and transparent fund settlement for valid return orders.

• Once returned items are received, inspected and verified satisfactory, refund processing will be initiated within 3–5 business days
• Completed refunds will be reflected in the original payment method within 5–10 business days, subject to routine financial institution processing cycles
• All refund-related order records will be retained for 7 years in compliance with standard retail accounting requirements

4. Non-Returnable Conditions

Certain conditions may affect return or refund eligibility to protect standard retail service operations and product value integrity.

• Products that have been installed, worn, altered, damaged or used beyond simple trial inspection
• Items without original packaging, tags, accessories or complete product sets
• Return requests submitted after the 30-day valid return window
• Abnormal repeated return behaviours that affect normal service provision

5. Exchange Service Terms

Product exchange services are available for customers who require size adjustments or product replacements under reasonable circumstances.

• Standard exchange requests must be submitted within 30 days after delivery
• Initial exchange logistics services are covered by our complimentary shipping benefit
• Secondary exchange requests will be assessed and processed on a case-by-case basis

6. Request Submission & Response Standards

All return, exchange and refund applications must be submitted through our official business channel for formal verification and processing.

• Customers may submit after-sales requests via our official registered email address
• We will provide initial response to all valid after-sales enquiries within 3 working days
• Complete case resolution will be finished within a reasonable processing cycle based on each individual situation